As a global laser company, XTlaser has taken meeting customer needs and providing customers with efficient and environmentally friendly laser industry full-scenario solutions as its mission since its establishment. Over the past 18 years, it has focused on the single category of laser cutting machines, and has continuously pursued product excellence. A new level of service, providing the best laser cutting application solutions for customers in more than 160 countries around the world.
Customer first has always been XTlaser's service tenet. Customers are a mirror of work. High-quality products and high customer satisfaction are the only standards. To thank customers for their trust and support to XTlaser, XTlaser's "after-sales service global service "Xing" is on tour, and this time the XTlaser after-sales service team has come to the United States. As one of the important links in XTlaser's overseas development strategy, the United States has many customers, and it is also one of the focuses of this after-sales return visit. Sending technical support and after-sales care to new and old customers everywhere is the goal of XTlaser's after-sales return visit. Task.
The XTlaser after-sales return visit service team first came to the A&B company located in Austin, Texas. A&B purchased the XTlaser 1000W 6060A series precision cutting machine, which is mainly used in the sheet metal processing industry to cut 1-2mm stainless steel and carbon steel. At the same time, it also carries out cutting and processing of materials such as gold and silver.
The technical personnel of A&B said: "Because of very strict requirements on quality and precision, the company purchased this precision series laser cutting machine. From the current use, the precision of the equipment is indeed very high, and the cutting quality meets the standards. We often design Encountered a problem, that is, the shape of the designed workpiece cannot be processed, which affects the performance of the finished machine and the production period. This equipment of XTlaser perfectly solves this problem. As long as the design pattern is input, basically it can be cut out. Very convenient and easy to use." After communicating with the technicians about the operation and maintenance of the equipment and other related issues, he also discussed with the manager of A&B. He expressed that he is very satisfied with the equipment of XTlaser. He is about to expand the production scale recently and will continue to cooperate with XTlaser.
After visiting A&B, XTlaser after-sales service team came to the C&D company located in Houston, Texas, USA. This is an old customer of XTlaser, who purchased 100w laser marking machine and 100w laser engraving machine successively in XTlaser And the 1500w 1530H cutting machine is mainly used for stainless steel ruler processing, cutting 2mm thick steel.
"We will measure the precision of the cut workpiece. XTlaser cutting machine can meet our cutting requirements, and the quality of the cut surface is very good." The manager of C&D said, "In the United States, we have very high requirements for machining equipment , XTlaser not only has good equipment quality and high efficiency, but also excellent after-sales service! It far surpasses many domestic brands in the United States. And the sales consultants and after-sales consultants who serve me are very patient and meticulous, answering various questions, and treating my employees Conduct 1-to-1 training. It is a great honor for us to have such a sincere partner!" When it comes to XTlaser equipment, he is really full of praise. During the interview, the technical director of C&D kept standing up for XTlaser Thumbs up thanks.
Finally, the XTlaser after-sales service team came to E&F located in Columbus, Wisconsin. E&F purchased XTlaser 1530HT plate and tube integrated laser cutting machine.
"I am satisfied with all aspects of XTlaser's product quality. During the use of the equipment, XTlaser's engineers and service personnel often contact me to provide some equipment maintenance knowledge. This equipment helps our company's processing efficiency to be significantly improved, and the labor cost is greatly increased. Lower," the manager of E&F specifically mentioned that this is the first cooperation with a Chinese company. "It is the first time to cooperate with a Chinese company. I still hesitate in my heart, but I watched XTlaser's cloud showroom and factory area online. The super factory and The strong R&D team is very shocking. I am amazed by the development of China's machinery industry, and then dispelled all my doubts. Such an excellent Chinese company is worth learning from many American companies. I hope to have the opportunity to go to China and visit XTlaser on the spot.
Worry-free service, start from a new day
XTlaser always adheres to the service concept of "survive by quality, develop by innovation, every little thing about customers is our big deal", insists on improving the ability to serve customers as the key point, cares about customers, and continuously provides customers with convenience Efficient, accurate and considerate after-sales service.
Of course, in XTlaser's equipment service, there is not only the after-sales service part, but pre-sales and in-sales services are also provided by XTlaser. Before sales, we provide technical support services for customers, improve customers' awareness of products, enhance brand confidence, and in-sales Regional offices can provide customers with services such as capacity configuration, plant planning suggestions, on-site installation and commissioning, and technical guidance. After-sales, they can provide customers with comprehensive training on mechanical equipment installation, use and maintenance, and after-sales warranty services to enhance customers' recognition of the brand. Degree, to achieve brand value. These are the key points of XTlaser supporting services.
XTlaser will continue to lead the industry innovation closely around the rights and interests of customers, continue to bring customers high-quality service experience, and invite all customers to witness and supervise together. XTlaser will continue to serve global customers with heart! Create more value for global customers!